Privacy Policy — How Khelagho Keeps Your Information Secure

We are committed to protecting the privacy of all khelagho platform users. This privacy policy applies to everyone who uses the khelagho website and its related services. By accessing any page on khelagho or using our services, you are considered to have accepted this privacy policy.

This policy is available in both English and Bengali. In the event of any conflict between the two, the Bengali version will take precedence for interpretation purposes, though the English version shall apply for final legal interpretation.

As an international platform, khelagho adheres to global data protection standards. We follow a data minimization principle — collecting only what is strictly necessary.

Khelagho collects information in several ways. Details are provided below:

We automatically collect certain technical information such as your IP address, browser type and version, pages you have visited, and time spent on each. This data is used to improve the quality of the platform.

Khelagho collects and uses data only for specific, legitimate purposes. The main reasons we use your information are:

• Account Management: For registration, login, and identity verification.
• Financial Transactions: For processing deposits, withdrawals, and winnings payouts.
• Customer support: To address your questions, complaints, and issues.
• Relevant communications: To notify you of important updates and offers (with your consent).
• Security Assurance: To prevent fraud and unauthorized access.
• Legal obligations: For anti-money laundering compliance and other legal requirements.
• Platform Development: To analyze usage patterns and improve service quality.

Khelagho does not sell your personal data. However, in certain circumstances, information may be shared with trusted parties:

• Payment processors: Information is shared with payment providers such as Mobile Pay and Nagad as required to process transactions.
• Technology Partners: With cloud service providers and security vendors that support platform operations.
• Legal authorities: Data may be disclosed to the relevant authorities in response to a court order or legal requirement.
• Fraud prevention: Limited data may be shared with relevant authorities to prevent fraudulent activity.

When sharing information with third parties, khelagho ensures they meet appropriate data protection standards. In every case, only the minimum necessary information is shared.

Khelagho uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. Purposes of using cookies:

• Essential Cookies: Maintaining login sessions and ensuring platform security. These cannot be disabled.
• Functional Cookies: Remembering your preferences and settings, such as language or timezone.
• Analytics cookies: Anonymous data collected to understand how the platform is being used.

You can disable non-essential cookies through your browser settings. However, this may limit some features on khelagho.

Khelagho uses industry-standard technology and processes to protect your data. Our security measures include:

• 256-bit SSL/TLS encryption: All communications are encrypted. You can verify this by checking for the green padlock icon in your browser.
• Two-factor authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Regular audits conducted by external security specialists.
• Access controls: Only authorised staff members have access to your information.
• Data Backup: Data is kept safe through regular backups.

In the event of a data breach, khelagho will notify affected users as quickly as possible in accordance with applicable law and take all necessary steps.

Khelagho believes you have full ownership of your personal data. You may exercise any of the following rights at any time:

• Right to access: You can find out what information khelagho holds about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data under certain conditions.
• Right to restrict processing: You can restrict the use of your data for specific purposes.
• Right to portability: You can request a download of your personal data at any time.
• Right to object: You can opt out of marketing communications.

Please note that in some cases, legal obligations may prevent us from deleting certain data. If so, the reason will be clearly communicated to you.

Khelagho is a platform strictly for users aged 18 and above. We do not knowingly collect data from minors.

If it is found that a minor has registered on khelagho or provided their information:

• That account will be closed immediately.
• All associated data will be permanently deleted.
• Any transaction will be cancelled and refunded.

Khelagho does not retain data beyond what is necessary. How long your information is kept depends on the type of data and the purpose it was collected for:

• Account information: For as long as your account is active, and for up to 5 years after it is closed.
• Financial transaction data: Up to 7 years as required by law.
• Customer service records: 3 years from the date of last contact.
• Technical logs: Typically deleted automatically after 90 days.

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.

Khelagho may update this privacy policy from time to time. In the event of significant changes:

• This will be clearly stated on the website.
• Registered members will receive notifications via email.
• The "Last Updated" date at the top of the page will be changed.

For any questions or concerns about our privacy policy, please get in touch with us:

• Email: privacy@khelagho.com
• General support: support@khelagho.com
• Live Chat: 24/7 Support in Bengali

For more details, visit our Terms & Conditions and Responsible Gaming View page.